Operations Director - Retail Mall

Join Allied Universal® Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a diverse and inclusive team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry! Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal Janitorial Services is seeking a hands-on, customer-oriented leader who will be responsible for the security, janitorial, and maintenance departments at our clients location by ensuring high service levels and performance. The Operational Director will routinely perform constant reviews and assess the overall needs of the client and property and will make informed recommendations to management. The ideal candidate will have prior experience in security, operations, floor care, maintenance, and payroll while utilizing an effective, collaborative leadership approach to inspire respect and trust among team members!

Salary $ 67,974.00 

Must be able to pass a background check, drug screen and security licensing requirements.

Job Responsibilities

Operational 

• Manage the daily activities of the Security, Janitorial, and Maintenance departments. 
• Manage the hiring/selection, scheduling, payroll, training, coaching, and development of all departments.
• Ensure the client site is provided with high quality security services to protect people and property
• Measure department effectiveness through quality inspections and adjust as goals change or are not met.  
• Schedule contractors for electric, plumbing, HVAC, etc. 
• Purchase, timely re-order, and maintain appropriate and adequate supplies and inventory.
• Ensure the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment to avoid service disruptions

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.

Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.