Security Monitoring Agent Lead
Richardson, Texas
Security Monitoring Agent Lead
Richardson, Texas Position: Type Full Time Req ID: 2024-1273943 Date posted: 09/16/2024Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.
Allied Universal Technology Services is hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary function of the Lead is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Lead is to ensure goals are being met and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time.
Pay: $20.00 hourly
Shifts Available:
- Floating Shift (rotates between morning, evening, and overnight shift), including weekends
RESPONSIBILITIES:
- Provides coaching and feedback to new and existing operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines
- Serves as a resource in answering questions regarding interpretation of data to be keyed or verified
- Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention
- Respond to customer inquiries
- Compiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintained
- Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded
- Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed
- Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
- Completes incident reports
QUALIFICATIONS:
- A High school diploma or equivalent.
- Minimum of two years experience in a law enforcement, security, military, or customer service call center role
- Must be able to obtain a TOPS Alarm Monitoring license during our paid training program
- Must be able to work overtime as needed.
- Must be able to effectively verbally communicate to another to direct, control, and/or assist in the event of a crisis
- Must be proficient in Excel, Outlook, and Microsoft Teams applications and/ or learning new technology
PREFERRED QUALIFICATIONS:
- Minimum of two years’ experience controlling cameras or troubleshooting CCTV security systems
- Previous experience in a supervisory or team lead role
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-IM1
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional VicePresident
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Field Supervisor
- Shift Supervisor
- Professional Security Officer
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
-
Healthcare(Medical/Dental/Vision)
-
Service Anniversary Bonus
-
401(k) Retirement Plan
-
Company-Paid Life Insurance
-
Employee Assistance Program
-
Employee Discount Program
-
Tuition Discount Program
-
Training & Career Development Programs
-
-
Culture at Allied Universal
-
Meet the Allied Universal Team Learn More about the people that are a part of the Allied Universal Team. Related Content - Main
-
-
Women in Security - Nancy Peterson Meet Nancy, Sr. VP/Deputy General Counsel and Chief Compliance Officer, at Allied Universal and learn more about her story. Related Content - Main
-
Hear from our employees Listen to the experiences of our employees. Related Content - Main
-
-
Corporate and Field Careers at Allied Universal Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career. Related Content - Main
-
Professional Services Careers at Allied Universal From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs. Related Content - Main
-
Event Services at Allied Universal From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search jobs at Allied Universal here. Related Content - Main
-
Janitorial Careers at Allied Universal Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today. Related Content - Main
-
Empleos de Limpieza en Allied Universal Allied Universal tiene oportunidades profesionales gratificantes en servicios de limpieza y ofrece capacitación, crecimiento y beneficios. Busque nuestros trabajos y presente su solicitud hoy. Related Content - Main
-
Landscaping Jobs at Allied Universal | Careers at Allied Universal At Allied, we are always looking for phenomenal people to join our Landscaping team. Learn about landscape careers and view open jobs with us here. Related Content - Main
-
Systems Careers at Allied Universal Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply. Related Content - Main
-
Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs. Related Content - Main
-