Analyst- Global Badging Analyst - Full Time
Chicago, Illinois
Analyst- Global Badging Analyst - Full Time
Chicago, Illinois Position: Type Full Time Shift Type: Afternoon,Morning Req ID: 2024-1261851 Work Days Available: Monday - Friday Date posted: 08/21/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Starting Pay: $22.30 / Hour
Heavy Focus on Customer Service / Communication Skills / MUST have Knowledge of Computer Systems
Minimum 3 - 5 Years of Security AND / OR Customer Service Experience
21+ / 7:30am - 4pm / Mon - Fri
Resume Required for Consideration
Hiring Now! Apply Today!
Exhibit A
Badge Admin/Analyst Duties
Below is a list of expectations for the Scope of Work.
Work Category | Task description | Cadence |
Admin | Start and end work shift on time | Daily |
Admin | Create daily task list, reminders for deadlines | Daily |
Admin | Inform Allied and Salesforce in advance of PTO or other special requests | As needed |
Admin | Keep badge office and badge storage rooms clean. Tidy space daily and at end of week send photos to confirm to team slack channel when applicable | Daily/Weekly |
Training | Complete training requested and provide screen shot evidencing completion to Allied and Salesforce managers | As Needed |
Customer Service | Provide excellent customer service to walk ups in the badge office | Daily |
Supportforce Cases | Work out of our internal ticketing system to process badging related requests (Supportforce Case Queue "Badgeforce") AMER cases first Global cases after AMER is completed Check supportforce every 30 minutes to ensure new AMER and urgent cases are handled appropriately | Daily |
Lenel System | Create new personnel access badges using an access control system application | Daily |
Cloud Card | Facilitate obtaining new hire badge photos usingcloudcard while coordinating with our Onboarding team for backlog updates | Daily |
Lenel System | Produce and program Guest & Temporary access badges in our access control system | By Request |
Shipments | Process all outgoing badging supplies shipments from our badge office to ensure same-day pickup from FedEx. Use Badgeforce packing slip template, save a copy, print, sign before sending shipment | Daily |
Badging Supplies | Track and stock badge supplies on the inventory sheet | Weekly |
Inventory Count | Quarterly count all inventory in storage room and badge office - document in inventory tracker | Quarterly |
Printer Troubleshooting | Advise the process to the badging partners as outlined in the badging reference documents | By Request/Daily Updates |
Printer Fix Escalation | Inform team and sec tech or Color ID tech if applicable for immediate support. Printer issues need to be communicated immediately, same day. Track in daily notes so team is aware | By Request/Daily Updates |
USB Badge Readers | Program USB badge readers used at reception desks and during corporate events | By Request |
Badging Equipment | Ensure printers and other badging equipment team is using (i.e. camera, ring light, etc. are fully functional). If not place a techforce ticket the same day. Test at the start of shift | Daily |
New Hire Badge Photos (open office) | Coordinate with an Onboarding team for new hire orientation taking badge photos | On HOLD |
Regional Follow up | Follow up with local guardforce agent in the regionyou'reresponsible for creating new hire cases to assistwith case management | Daily |
Calendar/E- mails/Slack Messages | Check badgeforce and individual emails multiple times daily, every hour | Immediate when possible or check emails hourly |
Slack | Check all slack badge office channels, direct messages, team slack channel etc frequently. Reply to inquiries directed to the team the same day | Immediate when possible or Hourly |
Team Collaboration | Leverage Team members on how to troubleshoot issues before requesting assistance from Salesforce management | |
Team Training | Cross-train new team members while using our badging operation guides | By Request |
Providing Updates | Pro-activelyupdate team members and managers on tasks in progress. Update the daily sheet with your tasks and status | Daily |
Team Meetings | Attend all team meetings unless approved otherwise(i.e.working on a time critical deadline). Staff working with a “walk in” is executed and expected to review notes and request any key info from team members | Daily |
Time Off Etiquette | Communicate time off in advance - obtain approval from Allied Manager. Note on google calendar, team spreadsheet in appropriate tab, Salesforce Badging Manager, Salesforce Program Administrator Lead with details of your time off, sick days, doctor's appointments, etc. | Daily |
Working from Home | Working from home must be approved in advance and will need to be approved by Allied Manager and Salesforce Manager. If you are granted approval - slack active, online during hours set, timely response, meet your daily goals, and be able to manage workload | By Request/Exception ONLY |
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional VicePresident
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Field Supervisor
- Shift Supervisor
- Professional Security Officer
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
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Healthcare(Medical/Dental/Vision)
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Service Anniversary Bonus
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401(k) Retirement Plan
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Company-Paid Life Insurance
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Employee Assistance Program
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Employee Discount Program
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Tuition Discount Program
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Training & Career Development Programs
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